any time between 8.30a.m and 5.30p.m.

We offer delivery on all orders to mainland U.K. for £35

including VAT for laminate floors and £45 including vat for

solid wood floors.

A delivery surcharge will also apply to some areas in Northern

Scotland, Northern & Southern Ireland, Channel Islands, Isle of

Man and Isle of Wight, please call one of our sales advisors for

confirmation.

Most orders are dispatched from stock with a lead time of 5

days. If the items are not in stock we will contact you. In the

this event please allow up to 14 days for delivery, if this new

delivery time is not acceptable we will refund your card within

5 working days.

Due to insurance guidelines all flooring deliveries are made to

kerb side at the nearest access point to the delivery address for

the delivery vehicle. You must arrange for adequate help to off

load the flooring, the driver can not help move the flooring into

your home.

As deliveries can be made by a large lorry or van, it is

assumed that the delivery address will be accessible by lorry.

If there is likely to be a problem, e.g. the road is subject to a

vehicle weight or width limit please inform us at the time of

order.

Deliveries will be made between 8.00 am and 6.00 pm. We are

unable to give an estimate of delivery time as all deliveries are

at the courier's discretion. If a courier arrives at your address

and is unable to deliver on the arranged delivery date because

you are not there or you will be liable for the re-delivery charge

of £65, if the original order had a delivery surcharge then

this will also apply.

If a courier arrives at your address and you refuse delivery you

will also be liable for a charge of £65, if the original order

had a delivery surcharge then this will also apply.

Every effort is made to ensure that your goods are delivered in

perfect condition. Please inspect your goods immediately on

delivery as no claims with regard to damaged items can be

unless goods signed for as damaged on delivery.

Goods refused on delivery that are found to be undamaged on

return to us will incur a return delivery charge of £65, if the

original order had a delivery surcharge then this will also apply.

In the unlikely event that some of your goods are damaged we

will collect and replace the product. Any claims must be made

within 7 days of receipt of goods. No liability can be accepted

for costs caused by late deliveries or for any other reason.

Therefore we advise against booking trades for installations

until goods have been received. In the event that you are not

available to provide a signature on the pre-arranged date, then

you will be charged for re-delivery of £65, if the original

order had a delivery surcharge then this will also apply.

Deliveries cannot be left outside in porches, garages or any

other location.

When your order arrives, you want to be sure the quantities

match what you ordered. To guarantee customer satisfaction,

please make note of the following when receiving your order.

Visually inspect the condition and entirety of your delivery,

make sure to note missing items or damaged materials. The

order confirmation email you received lists all the materials

and quantities you ordered. You will need to examine the

goods and count each item to make sure everything ordered has

been received. All deliveries are kerbside.

This means that you (or someone able) must be home to take

the material from the trailer to your home. The driver will only

If a courier arrives at your address and you refuse delivery

and cancel the order you will be liable for a charge of £65,

if the original order had a delivery surcharge then this will also

apply.

All goods must be unopened as they were received no refund

can be given if items are opened.

Refunds will be made to the payment card that was initially

used to make the purchase, within 7 days of cancellation.

Returns can not be accepted on special order products.

Taking into consideration the many variables in deliveries, we

strongly recommend that you do not book your installer until

after you have received your order in its entirety. Manufacture

times, weather, supply-demand conditions, and replacement

delivery for damaged items are just some of the instances that

may delay your order. Please schedule your install to ensure

you have allocated time to receive your order.

We can not be held liable for failure to meet scheduled install

dates due to delivery. Delivery dates are approximates, and as

such, can not be promised under any circumstance.

If you do not use a Damp Proof Membrane on ground floors, or

if you do not use the correct underlay, or if you do not have the

flooring fitted correctly, this will affect your guarantee.

All confidential information, including credit card details, are

held securely and only transmitted in encrypted form. Customer

details are not passed to third parties and are used only in

accordance with the Data Protection Act.

You agree to indemnify us against any claims, losses,

liabilities, damages and expenses (including legal fees), arising

out of your use of this site. Jurisdiction The Contract will be

governed by the laws of England and Wales and the parties to

the Contract submit to the jurisdiction of the English Courts.

None of the above Terms and Conditions affects your statutory

consumer rights.

UK FLOORING 4 LESS is a company incorporated in England

and Wales registered office is at:

UK FLOORING 4 LESS                  

STONEY STANTON

LEICESTERSHIRE,

Payments can be made by cheque made payable to UK

FLOORING 4 LESS and sent to the above company address, 

goods will be sent out within 5 working days of the funds